Privacy Policy

What This Policy Means for Your Use of the Website

When you browse this website, request support, or send us a message, this policy governs how any information you provide is handled. It sets out the categories of data we may collect, the reasons we process it, the circumstances in which it might be shared, and the choices you retain over your own information. The terms below apply from the moment you begin using the site and continue to apply to any data already held about you.

Information We May Collect From You

We receive personal information when you actively supply it, such as when you fill in a contact form, raise a support ticket, or otherwise communicate with us directly. That information typically includes whatever you choose to write, along with any identifying details you provide so we can respond to you.

Alongside what you send us, the website automatically gathers technical data while you navigate. This includes your device type, browser characteristics, IP address, cookie identifiers, and a record of which pages you visit and in what order. This technical data is collected without you having to type anything, purely as a result of using the site.

We also treat information relating to minors with particular care. The website is intended for individuals of legal age only, and we do not knowingly set out to collect personal information from anyone below that age. If you believe a minor has provided us with data, you can contact us through the support section, and we will take steps to remove that information where we are able to do so.

Why We Process Each Category of Information

Each type of data we hold serves a distinct purpose, and we do not process information for reasons other than those described here. The purposes we rely on are set out below, grouped by the kind of data involved.

• Information you send us directly is used to answer your questions, act on your requests, and keep a record of the conversation so we can provide consistent support if you come back to us.
• Technical data about your device and browser helps us keep the website working properly across different systems, identify pages that fail to load, and maintain the site so it remains accessible and stable.
• Your IP address and navigation history are used for security management, including detecting suspicious patterns, preventing abuse, and investigating behaviour that suggests misuse of the site.
• Cookies and similar identifiers allow us to remember your preferences, keep functional features working, and understand how visitors move through the site so we can improve the layout and content.
• Aggregated and anonymised data is used for analytics and editorial planning. Where possible, we process information in a form that does not identify you as an individual, because that allows us to study visitor patterns and improve the site without needing to keep personal data for those purposes.

Some information is processed in aggregated or non-identifying form precisely because the underlying purpose, such as measuring how many people read a particular review, does not require us to know who those people are. Using data in this way reduces the amount of personal information we hold and limits the risk attached to keeping it.

Cookies and How You Can Control Them

Cookies are small files stored on your device that help the website remember your settings and understand how it is being used. We use them to recall visitor preferences, support functional features, gather aggregate analytics, and tailor the experience across different pages of the site.

If you prefer not to accept cookies, you can adjust your browser settings to block or delete them. Doing so may affect how certain parts of the site work, and some features may not function as intended without cookies enabled. Changing your cookie preferences does not stop the collection of other technical data described in this policy.

When We Share Information With Others

We do not sell your personal information. We may, however, share it with contracted providers who help us operate the website. These providers are involved in hosting the site, providing technical support, carrying out analytics, maintaining cybersecurity, operating communication tools, and assisting with legal compliance. They receive only the information needed to perform those specific tasks.

We may also disclose information where it is necessary to investigate abuse, enforce the rules of the website, or respond to lawful requests. This includes situations where we need to establish, exercise, or defend against legal claims, or where we have a good-faith belief that disclosure is required to protect the safety of users or others.

How We Protect the Information We Hold

We apply a range of security measures designed to help protect your information against loss, unauthorised access, and misuse. These measures include restricting access to personal data so that only those who need it for a legitimate purpose can reach it, using secure systems for storage and transmission, monitoring activity for signs of compromise, and maintaining internal standards for how data is handled and accessed.

No method of transmission over the internet and no method of electronic storage is completely secure. While we work to protect your information using appropriate safeguards, we cannot guarantee absolute security against every possible threat. The protective measures we use are intended to reduce risk, not to eliminate it entirely.

Use of Information for Safety and Responsible Gaming

We use information to support user safety, responsible gaming communications, and the prevention of abuse. This means we may review unusual behaviour or content interactions that suggest misuse, harm, or activity that does not comply with the rules of the website.

Where such behaviour is identified, we may take action to investigate the matter further, which can include examining the relevant data more closely. This type of processing is carried out to protect both individual users and the wider community of people who use the site, and it may lead to restrictions being placed on access where the rules have been broken.

Your Rights Over Your Personal Information

You have the right to ask us what personal information we hold about you. You can also request that we correct any inaccurate or incomplete data, ask us to remove information where that is possible, or object to certain forms of data use. These requests can be made through the contact or support section of the website.

Before we complete a request, we may need to carry out additional identity checks. This is to make sure that we do not release personal information to someone who is not entitled to it, and it may involve asking you to confirm details that only you would know.

Some requests may not be possible to fulfil in full. Where we cannot delete or alter data because we are required to keep it for legal, security, or operational reasons, we will explain the basis for that decision when we respond to you.

Retention and Deletion of Data

We do not keep personal information indefinitely. Data is retained only for a period appropriate to business, legal, security, or record-keeping needs. Once that period has passed, the information is deleted, anonymised, or archived under suitable controls.

The length of time we keep different categories of data varies according to why it was collected. Information held to respond to a support inquiry, for example, is kept only as long as necessary to resolve that matter and to maintain a record of the interaction. Technical logs used for security purposes may be kept for a different period, reflecting the need to investigate incidents that may come to light later.

Where data is anonymised, it is no longer treated as personal information because it can no longer be linked to you as an individual. Anonymised data may be kept for longer than the underlying personal information, since it no longer carries the same privacy risks.

Links to Other Websites

The site may contain references or links to external services operated by third parties. We do not control those websites, and we are not responsible for their privacy methods, their content, or the way they handle data. If you follow a link to another site, you should review that site's own privacy notice to understand how your information will be treated there.

Updates to This Privacy Policy

This Privacy Policy may be updated from time to time as the website evolves, as the way we operate changes, or as new data handling practices are introduced. When changes are made, the updated version replaces this one, and the current published version on the website should always be treated as the controlling version.

We encourage you to review this page periodically so that you are aware of any changes and understand how your information is being used. Continued use of the website after a revised policy has been published means that you accept the updated terms.

How to Contact Us About Privacy

If you have a question about this policy, want to exercise any of the rights described above, or need to report a concern about how your information is being handled, you can reach us through the contact information or support section available on the website. We will respond to privacy inquiries within a reasonable time and will let you know if we need further information from you to address your request.